Winning Smiles - Buffalo

I couldn’t be happy with my smile , working with Dr Ashley and her assistant Jenny at the Buffalo location . It has been extremely life-changing. I used to be very self-conscious about my teeth I came in and we went over a wonderful treatment plan. They did such an amazing job applying and removing the braces. I cannot stop smiling thank you guys so much for completely changing my life around.

Made my daughters first appt. Rushed to get my other kiddos out of daycare, pick up my older daughter from school and rushing to the dentist office with 3 kids only for them to tell me they don’t see her appt. Of course I complained and then my appt was schedule for a few days away instead of weeks / months like they claimed I’d have to wait at first before I wouldn’t leave without another appt that was sooner than later. The appt went well and I thought everyone was pleasant. Wait time in the waiting area wasn’t too bad…… my daughter had a filling scheduled and that was just fine. But now again! My 2 daughters were scheduled for the same time as I guess they do with siblings. I called a week in advance to let them know my oldest had an appt close to the time of her dental appt and I may have to keep one and reschedule one. I asked in the voicemail if they’d call me with other possible me times so I could figure out which one to reschedule. Of course they just cancelled it instead of calling me back like I asked so we could figure out if I’d keep the appt or cancel it. Then called me back days later saying I’d now have to wait for 2 months to get a new appt because they already cancelled the appt. Then they didn’t even have my youngest scheduled at all so she has to wait 2 months now too. This is the second scheduling error I’ve had and they are 2 out of 3 thumbs down already. I’m currently looking for a new dentist because the red flags are already showing.

I absolutely love Winning Smiles. Staff are kind and patient and I love how they explain everything they will be doing. It makes my children a little more comfortable when they know what’s being done and what’s coming next.

From my desk, My Mom and Dad took me to Winning Smiles today to get my teeth cleaned. I agreed on the premise there would be toys and maybe a decent movie to watch while we waited to be seen. The toys were busted, the crayons were broken, all the sheets were already colored on and the movie finished and another didn’t come on. I’m 2 and I can only be so patient. I can’t tell time, but I can tell you that we were kept waiting waaaaaay too long. My Mom said I was supposed to be seen at 10:30 but it was after 11:30 before they called my name, and then once the first lady was done it was another 20 minutes before the big dentist came to see my teeth. When we got back out to the waiting room most of the people I was waiting with were still there and they looked sad that they had to wait so long too. My Dad has some things he’d like to say now. From Daddy’s desk, I can’t think of anything redeeming about our first (and last) visit to Winning Smiles, other than the hygienist being understanding with our son’s lack of patience after waiting well over an hour to be seen. This was also the third time my son’s initial visit was rescheduled going back to early July due to staffing shortages. We should’ve known better after 2nd time, but several friends have recommended Winning Smiles and we value their opinions. Come to find out, our friends have recently had sub-par experiences as well. I’m not sure who’s “running” these offices but at this rate they’ll be rapidly losing smiles and clients. We won’t be back, nor would I ever recommend anyone go here who’s looking for a pediatric dentist. Save yourself and your children time and grief and go literally anywhere else. Do better. A concerned Dad.

If I could leave 0 stars, I would. I set my THREE kids up with Winning Smiles as new patients last year in November after their previous dentist closed out of nowhere. So, they had an appointment set for June. Great! NOT.....The DAY BEFORE the appointment they call me and say that the practitioner won't be in, so they'll have to reschedule until November. And remember, the appt had been set since LAST November. Aggravating, but ok, I figured there was some fluke and they legitimately just hadn't realized until that moment. Ok fine, one mistake isn't a deal-breaker. Then today, 11/25/25.....we had it all arranged, their appts were set for noon, picked each of them up from their respective schools, and we were on our way FROM LEWISTON to their location 40 MINUTES AWAY when they called me on the way there and said: 1. They "WON'T" treat my oldest because he's 17. "Well, we're a pediatric dentist, that's why." Well, someone needs to go back to school because that's ages 0-18, and in some cases, 21. 2. They "WON'T" treat my daughter because the copy of my daughter's insurance they had was expired. (No idea how they even got it as I hadn't even given them copies of any insurance at that point.) Me: "She has insurance through her father's union, and its very much active. I have the card on me and can hand it to you when we get there." Then she said "Well, you can bring it, but I'm telling you it's expired." I then told them to take my kids out of their system, and that because of their wildly unprofessional practices, I will NOT be receiving a bill. All the pathetic excuses and poor customer service is disgusting. As a business owner, I could NEVER imagine treating my clients this way. Just seems like they are lazy, irresponsible, disorganized, and careless. DON'T take your kids here. An entire year wasted just for mine to be not seen even once.