Avenue D Family Dental

This dental office worked on my child’s teeth without taking any form of X-rays for 2 years resulting in him needing 5 root canals which they refused to preform and then dismissed us from their office. Though requested at the exact time of dismissal and still continuing, i am denied copies of paid for vital records, that legally belong to me, to continue his care elsewhere. After stating that I would be taking this to litigation, Dr Weiss via his representative Andrea, called to convince me to let them correct the matter at hand and take accountability by paying for the specialist needed to treat the degradation to my child’s teeth caused by the neglect of dr. Levi Grossman and the denial of service by avenue d family dental. We were coerced into going to the endodontist office to start with root canals on the two severely infected teeth and then when already in the middle of the root canal where there was no turning back, Dr. Weiss spoke to the endodontist several times back and forth ultimately told him that he would only be paying for half the treatment of the 2 teeth scheduled and that he would pay the other half at the next appointment, to which he paid the half that day. During my conversation with the endodontist regarding this conversation, he stated that he would not be able to go forward with this set up as the rcts would be completed that same day and had to be paid for in full, to which 1 tooth was done. I was told by the front desk staff that they were instructed to tell me by dr Weiss that I had to sign paperwork that I was never informed about and that’s why the split payment attempt was being arranged. I refused to acknowledge the mention of paperwork as it was never presented to me or explained to me at any point before, during or after this appointment nor did the endodontic staff have any clue what this paperwork was as no medical clearance or releases were necessary for this simple procedure. I asked for a receipt for the one tooth that was worked on that day. The remainder of his treatment was canceled by dr. Weiss and associates due to the fact that I would not allow them to coerce me via this unrelated 3rd party office (who became very uncomfortable with what dr Weiss was doing) into signing any paperwork that was never mentioned to me or required to attend this endodontist appointment. Because of this, they decided to call ACS on me and told them that I am neglecting my son’s dental care, not knowing that I have treatment scheduled elsewhere. This was a retaliatory action done by this practice given their difficultly in tricking me. Fortunately I am an educated, strong minded, BLACK mother, not easily swayed by deception as MY SONs care was unfulfilled. To file a false ACS report in retaliation to say that I am neglecting my son’s care because I am unwilling to sign paperwork that would ultimately prevent me from filing a lawsuit when the offer to take accountability for this office’s mismanagement of my sons dental care would be pulled right from under my feet as soon as I signed, is an egregious injustice and criminal to say the least. I hope that no one else going to this office ever has to go through something like this. I want this known to the public because this should never be how a child’s dental care should be handled or anyone’s for that matter. This is not a negotiation or hostage situation. Proper dental care is important for not only your physical health and well being but also your confidence and mental health! This is a teenager who is going through his beginning stages of his teen years and his first year of high school who was done a disservice and just needs his teeth properly fixed and this office is more fixated on causing mental harm on the both of us due to ego it very well seems.

Dr. Chou and Beverly are awesome! Had a filling and didn’t feel a thing. They were caring and very attentive.

I had a wonderful cleaning and excellent care. 👍

Extremely friendly and prompt with timing! My cleaning visit went extremely smoothly, from walk-in to walk-out was 30 minutes as a new patient. Great dentist and highly recommend!

Terrible place!! Taking advantage of people in certain communities. Areas where there aren’t many options. You are not treated well if you aren’t willing to pay out of pocket for something! My insurance covers deep cleaning but said they they will be using high tech laser equipment that cost 3k out of pocket and offered payment plan. Actually , after X-ray the sales person comes in!! I said just use what insurance covers! They said they would get approval and call me to schedule appointment. Three months later, no call. I went in for swollen painful gums. They didn’t offer any other treatment for my pain. I actually had Ask doctor for mouthwash prescription I got from my previous provider .Doctor wrote prescription for discontinued product and specified no substitution. Pharmacy called and I called. He never wrote a new prescription. Fortunately for me, with time and my personal care routine, my gums got better. Overheard them telling an old man who thought he had finished paying for service that there was a fee he missed in the papers he signed. Man had accent indicating English was not his first language!! Like I said, taking advantage of people in certain communities!!

Dental hygienist was incredibly authentic, listening to understand my current situation of post Leukemia treatment and advising a few pieces of advice (eat sweets in shorter time rather than delayed, to minimize the time it sits on teeth, chew sugar free gum to increase saliva after meals, fluoride toothpaste and wash for me due to dry mouth). Front staff was welcoming and pleasant. All other staff are warm and kind, such as assistant taking x-rays.

The Dr. (Caucasian Male) Wonderful Consult. Poor referral options from office staff. Office after initial visit from referral to out of office specialist a train wreck. Didn't send correct referral. I was there Saturday 6/13 for two hours before I was told the wait would be an additional 1+. Two plus hours for an appt at 1pm for a cleaning. In their defense they had a call out. Who's on call though? Horrible experience second appt. Also, my address was incorrect on my paperwork.

Dentist very understanding. Listens to what I said. He even redid something on my dentures. Dr Roth is the best to

I am writing to formally express my extreme dissatisfaction with the service I have received at your office. I have been a patient here for over a year, and the experience has been incredibly frustrating. After completing the lengthy process of being fitted for dentures, I arrived at your office for my final pickup appointment only to be told that you could not locate them. I find it completely unacceptable that a medical office could lose a patient’s completed dentures. To make matters worse, I was informed that I would have to restart the entire process from the beginning. This level of negligence is ridiculous and unprofessional. Based on this experience, I can no longer trust your practice with my dental care, and I certainly would not recommend your services to anyone else.

This was my first visit to this location as a new patient. I had actually referred two family members here based on the positive reviews, which made this experience more disappointing for me because it did not reflect the expectations those reviews created. After imaging was taken, I spoke with a coordinator who discussed treatment recommendations and costs. To my knowledge, I was not examined by a dentist, nor did I receive a clear explanation of findings or whether a dentist reviewed my case. I was informed about an extensive treatment plan that was not covered by my insurance and would require significant out-of-pocket costs, with payment options discussed. I was also referred elsewhere for care. My concern is not the referral or cost itself, but that I left without understanding who evaluated me, what the findings were, or the basis for the recommendations being made. As a patient, I expected more direct communication regarding my care before discussing expensive treatment options. I referred family members here because of the strong reputation and reviews, but my personal experience did not align with those expectations. I encourage patients to ask questions, request records, and confirm who is providing clinical evaluation and treatment recommendations. I am expecting someone from the back office to call me regarding these concerns and I will follow through. What a disappointment.