Dallas Center for Oral Health and Wellness

I am writing to express my disappointment regarding the communication surrounding my recent appointment. I initially had an appointment scheduled on and was informed that it needed to be rescheduled (after it was canceled on me). I promptly complied and selected a new date and time through the online appointment scheduler, from which I received email confirmation of a new appointment. To ensure everything was correct, I also called the office and left a message requesting confirmation (during normal business hours, on 2/23). Unfortunately, I did not receive a return call or any indication that there was an issue with the new appointment time (for 3/2). Because I had previously received a confirmation, I proceeded with attending the appointment as scheduled — only to learn that it had been canceled without any communication to me. This was at 4:30 on a Monday, to which someone in the back rudely said "well... it IS 4:30" as if surprised that someone would show up to an appointment at a time that was noted as an available option with their own scheduling portal. As a patient, I rearranged my schedule based on the information provided by the office, and the lack of follow-up or notification was both frustrating and inconvenient. Clear and timely communication is especially important when coordinating care. Unfortunately, we did not see any providers and will most certainly not seek care from this office. Perhaps we dodged a bullet; if there is difficulty managing something as rote as appointment scheduling, I have serious doubts of the ability to manage a complex and expensive sensitive oral procedure. If this was a miscommunication, the provider at the least could have returned my call from 2/23.

Today was our first visit at Dallas Center for Oral Health& Wellness. With our little brother (with special needs) having a bad experience with his previous dentist, My family and I was a little nervous. The dentist and staff assured us that everything will be okay, and it was.. From the receptionist to the dentist. We were so pleased with our first visit. My brother thanked us for finding him a new dentist that he really likes.... We look forward to seeing everyone in May.

Today’s appointment was for an exam and cleaning. After arriving, the Hygienist, Olive, took me back promptly. She did a great job cleaning my teeth. After she finished, she informed me that Dr. Carr left the practice. I really like Dr. Carr and will miss her. A new dentist came in and introduced herself before doing a thorough check on my teeth and gums. She was excellent. 👍 I stayed with my last Dentist 34 years before he retired. I hope I can stay with my next dentist for many years to come; I like consistency.

My 23 year old son, with Disabilities has been a patient of Dr Willisons for a few years. She has always allowed him (and me) time and space to get comfortable before doing any procedure. She also went out of her way to help us locate humanitarian aid for the many crowns he needed. We are grateful for her and her staff and continue to refer them to our community of friends who have children with special needs.

I had an Excellent experience with this team of professionals. I had my top front bridge replaced. From my initial visit for X-rays and measurements to the fitting and placement of the bridge, every action/process was IMPECCABLE !!!! Much thankfulness to each of you for the service rendered/received! I am blessed and I have a beautiful smile again!