Flatlands Family Dental

Very unprofessional. The dentist didn't want to fill my tooth because he thinks it wouldn't last. I understood the risks and still wanted it done. Why schedule my appointment in the first place? It was a waste of my time.

I went in for my routine annual visit. The experience was great from beginning to end. There was short waiting time to be seen and I was also greeted by friendly and helpful staff. Got a referral I needed for more dental care. I would recommend this dental facility.

What a complete waste of my time this afternoon…. I arrived there at 2:50pm. I left at 5:20pm without seeing anyone for a clean. I tried leaving saying I’ll come at another time but was told I’m next after seeing people coming in before me and leaving and even sitting in the back waiting over an hour no one said anything. I’ll call my insurance to make I’m not bill I would never return here again. One lady was kind enough on the kids side to apologize.

First experience was horrible..i waited almost 45 min just for xrays..then another 45 for cleaning..just wasting people time

Avoid this dentist at all costs. I came in for an X-ray and was told I needed a filling, maybe a root canal. The dentist went ahead with the filling. A few days later, I was in excruciating pain—the entire right side of my face and my ear were throbbing. The pain was so severe I had to go to Brookdale hospital for a second opinion. After taking an X-ray, the hospital doctors informed me that the filling was too large and the dentist had actually hit the nerve. Even the strong pain medications the hospital gave me couldn't stop the pain. When I went back to this dental office to speak with the dentist who did the work, he refused to come out and talk to me. This place caused me completely unnecessary agony and showed zero accountability. Do not go here.

I normally do not leave negative reviews, but my experience with this dental office has been extremely disappointing and unprofessional. I originally had an appointment scheduled in March for a filling and even took time off from work to attend. The office then called and cancelled my appointment without giving a proper reason. Since then, I have repeatedly tried to reschedule, only to keep getting pushed further and further back. First I was told May, then June, and now September — at a time that does not even work for my schedule. Each time I call, I am told the same excuse: they only have one dentist who performs fillings and they are “backed up tremendously.” While staffing issues can happen, what is unacceptable is cancelling a patient’s appointment and then making no effort to properly accommodate them afterward. There has been absolutely no follow-up from the office. I have had to continuously call them myself just to get basic information or attempt to schedule care. At this point, I will no longer continue as a patient here because I do not feel patients are taken seriously. If someone is in pain or needs treatment, this level of disorganization and lack of urgency is unacceptable. Professional offices solve problems instead of repeatedly giving excuses. What makes this even more frustrating is that when it comes to discussing insurance or out-of-pocket payments, there never seems to be any delay or inconvenience. Additionally, one of the dentists made an inappropriate comment to me regarding not being able to “afford” a treatment that was not covered by insurance, which I found completely out of line and unprofessional. I genuinely thought I found a good dental practice, but unfortunately this office does not seem to have the organization, staffing, or professionalism needed to properly care for patients.

Everything and Everyone was absolutely AMAZING. Chery, Izzy, Nadia, Dr. Randhawa and Italyah are the best. The service is wonderful and they are the nicest and very helpful. I'm glad I came here. It's very friendly and you feel welcome here. Back to give updated review. I have NOT been happy since I had work done there. Once the numbness wore offi haven't been happy and a few days passed I felt like something wasn't right. I can't really put pressure on the tooth the dentist worked on. Any type of food hurts And the tooth is always aching. This is definitely a failed filling cause the place before this never gave me a problem. I been in the process of looking for a new dentist cause I'm afraid to let them touch me again. The staff is very nice but that Doctor Randhawa I DEFINITELY don't want touching me again.

I went to this location due to some pain and needed an extraction. I must say when i walked in the front desk staff were exceptional ! As i went to the back to speak about what i needed. A gentleman name Julio i believed came in and told me that they won’t be able to do an extraction unless i pay for a bone graph. And a replacement tooth that would cost $5000. I specifically asked, so if i don’t get the bone graph you can’t pull my tooth due to the massive pain I’m in. They claimed it’s their policy. And started asking me to finance and run my credit. I grabbed my things and left out. This place is a scam ! Be very careful I got

Just want to say . They don’t call you at giving appointment time. I waited 1hr before my daughter was called. I kept going to the receptionist asking when we will be called. She was nice about it telling me how they a little backed up. Yvette the office manager I was dealing with is so nice easy to talk to. She explained the finances, the options we have.