iSmile Dental: Dentist Williamsburg

As someone who works in the medical field, I understand how offices operate, which is why this experience was so disappointing. My Invisalign consultation was rescheduled three times. While the office did notify me about the changes, I was never informed in advance that the consultation would cost $200 out of pocket. The fee itself is not the issue, the lack of communication is. I was also only told upon arrival that bringing existing X-rays could help avoid additional charges, which should have been explained beforehand. Upon entering, I greeted two receptionists who were wearing headphones and did not acknowledge me. When discussing pricing, there was visible eye-rolling and loud tongue-clicking while I asked questions, clearly showing frustration that I was seeking clarification. That behavior is unprofessional and unacceptable in a medical setting. Additionally, the office appeared unclean, stained chairs in the waiting area and muddy floors upon entry. I never made it to the doctor because the overall experience at the front desk set the tone. Strong communication and professionalism start at reception, and unfortunately, this visit did not reflect that.

I had by far the worst dental experience of my life with Dr. Kirti Sohal. She performed four fillings in under one hour, which felt incredibly rushed. As a result, all four teeth caused severe, ongoing pain for months afterward. The only solution was to visit a different dentist who had to completely redo all the work because the original fillings were so poorly done. Even more concerning, I repeatedly and clearly told her that I did not want my two wisdom teeth removed and had no intention of doing so. Despite this, she proceeded to administer a large amount of anesthesia and continued pressuring/attempting to extract them right up to the end of the appointment. The excessive numbing left my mouth unable to close properly for the entire afternoon, causing me to accidentally bite my tongue badly. This felt like assembly-line dentistry focused on quick procedures and maximizing billing rather than patient care or consent. If you're looking for thorough, respectful, and careful treatment, I strongly recommend going elsewhere. Save yourself the pain, additional costs, and stress—I certainly wish I had.

Do not go here. They just want your money and don’t care about you. I went in telling them for a year I felt a chip in my tooth that was sharp and cutting me and they told me I was wrong. Dr didn’t even LOOK in my mouth. I changed dentists and they immediate took a photo of the massive chip in my molar that I now have to get filled. More than a year later.

I had a very positive experience here. The staff were friendly, welcoming, and extremely helpful throughout. A complex dental procedure was handled smoothly, with great care and professionalism. I felt well taken care of from start to finish, and I’m happy to recommend this office to others.

Ismile in Williamsburg is the best dentist in the world. I’ve Been going for 10 years. The staff is great and I always enjoy my time there when I’m getting my Teeth cleaned.