Ryan Chelsea-Clinton

I like this clinic for what it represents and could be but I dont appreciate feeling like I am being confronted on what im doing here in the first place when I arrive at the front door. I believe the job was really a covid position checking people in which has now turned into something extremely off-putting, confrontational, and carries with it - a loss of control over your own autonomy. I have never been made ro feel this way in any other clinic or doctor office. To be completely transparent, if you dont want to be confronted about "what youre doing here," told to put the rest of your Scoan away as no eating is allowed, and then watched with suspicion, this might not be the spot for you. What was probably intended to be a friendly greeter position has turned into the chief of police in their minds, while they actually come across more along the lines of "bouncers" from the Jersey Shore Bar Scene.

I.went there as a new patient, front desk was nice n friendly , security guard very professional and my doctor was very nice n helpful

I am extremely concerned about my experience at Chelsea Clinton Community Health Center. On January 22, I visited for what was supposed to be a simple DoxyPEP follow-up appointment. However, I am now receiving bills totaling over $900, which were never clearly explained to me in advance. The issue with my insurance also remains unresolved. After contacting my insurance, I was informed that there appear to be billing errors associated with these charges, which raises serious concerns about how my visit was processed. During that same visit, I waited for more than an hour without any clear communication. When I respectfully explained that I could not continue waiting, the interaction with the front desk felt dismissive, unprofessional, and lacking basic respect. As a Latino patient whose first language is not English, I felt discriminated against and unsupported during this experience. The overall situation made me uncomfortable and concerned about whether I was treated differently due to language or background. I submitted a formal complaint at the clinic on January 22 regarding this situation, and to date I have not received any response or follow-up. At this point, my main concerns are the lack of transparency in billing, the unresolved insurance issue, the reported billing errors, and the absence of any accountability after formally reporting what happened. Here is a photo of the complaint that was filed.

Very poorly run administratively! A lot of errors made re: scheduling, insurance, alerting client’s to insurance coverage updates.

I always come to this clinic and always have a positive experience. But today I came and was told by my doctor to explain to front desk about the referral he put in. When talking to front desk she had a nasty attitude from the start, I asked her my questions and about referral and she kept closing her eyes irritated and yes no simple answers. Then she sighed. I finally told her sorry but I don’t know this is my first time getting a referral I want to know how it works. She then proceeds nice and says hold on gives me a paper to call. I said politely thank you so much. This is disgusting behavior towards a patient why do I need to say sorry I don’t understand the process In order for you to be nicer. Why is it hard to explain to me as patient? Why so defensive and so nasty attitude? Keep that at home and treat patients with respect!

I have had good experiences with primary care and mental health services here. The doctor I have seen in those departments have been kind, professional, validating and thorough. I have never experienced a long wait time in person. Though I find the phone service to be epically infuriating. I don't need to listen to long messages and get stuck in loops - I already know why I am calling. Make it simpler please Where the loss of one star comes from is the issues with health specialists. They are severely overworked and seeing many high risk patients. Which makes preventative specialty care or care for issues that are not immediately life threatening is very difficult. I am lucky I have cancer doctors and have their practice that is supporting other non-cancer serous but not life threatening issues. Lastly I am not taking too many stars because the front of house is stellar. The security is friendly, the front staff speak multiple languages and return a smile. Through they clearly are dealing with maximum volume they are pleasant to deal with. The waiting room has ample chairs, is relatively quiet and has accessible seating for different size bodies or accessibility needs. Additionally they have plenty of support to help those in economic distress - health, smart phone, snap help, health care evaluation, sliding scale or comped care. They also offer care coordination but I have never found that helpful. I honestly don't think the service helps anyone as they don't book appointments. They just make sure you are booming your appointments - and it feels like just an insurance ploy to lower access to care by falsely overstating health benefits of the service. This is not a problem unique to this practice - it is a managed care issue and one that can only be addressed by a public option and the abolishment of private health insurance and insurance tied to employment. No one should own our health nor be able to use power and wealth to limit care of the proletariat they steal labor and livelihood from. Power to the people.

This clinic is shockingly inefficient and poorly managed. Getting clear answers to basic questions feels impossible because you end up trapped in an endless loop of automated systems and confusion. Compare this with other clinics, like CityMD, and it's unbelievable. At CityMD, there were only two clinicians working the entire clinic, and I was seen, treated, and out the door in under 40 minutes without an appointment. At Ryan Health, I arrived 30 minutes early for a simple shot that should’ve taken 10 minutes, and somehow it turned into a two-hour ordeal because of pure disorganization. I honestly don’t understand how a facility with this many staff members can still run this poorly. The level of inefficiency here is unacceptable and disrespectful of people’s time. Whoever is managing this clinic needs to take a serious look at operations, because this level of care just doesn’t make sense.

The staff are very courteous and helpful. The environment is extremely clean and organized. Wait time is about 30 minutes depends on the crowd of people. A nurse who has an excellent personality by the name of Lihi was very informative and helpful. She took the time to explain everything to me. Those with negative reviews should seek help elsewhere. I find this clinic to be very good.

This is regarding the Dental area receptionist who started to give me needless explanations in Spanish with personal experiences. 1. I came in as a walking-in and I was told that around 1.45 pm I was going to be called. 2. I speak English and my husband is American, I don’t find respectful when someone changes to Spanish and my husband doesn’t understand what it is being said. Ms. Brenda, please don’t be rude and stick to your position. I had to leave this center because I found that instructions explained over the phone and by the check-in lady, were not being respected bu the Dental area receptionist. WHO IS SHE!!!! Please connect a digital screen and stop valija patients out loud!!