Tend Dental Williamsburg

I’ve been going to Tend for years and recently switched to the Williamsburg location - I really appreciate the extra care and attention I received here. Nancy was my hygienist and she was incredibly thorough with my cleaning. She even took the time to point out specific areas where I could improve my oral care routine based on her assessment. The entire appointment felt comfortable and efficient. I also made sure to book my future cleanings with her so I can have the same level of care and consistency. Some reviews mentioned unnecessary procedures or treatments but I’ve personally never experienced that - Dr. Vu’s recommendations have always been conservative and personalized.

If i could rate my experience a 10/5 stars i would! From the moment i walked in, the front desk was very kind and warm. I saw Dr. Tommie for a cleaning/exam and he was phenomenal. He took his time to explain and answer all my various questions. You can tell he’s very passionate and precise with his work. I’d recommend him to anyone who’s looking for a dentist as I’ve had such negative experiences in the past. However, Dr. Tommie truly changed the way i see the dentist. I won’t be going to anyone else but him moving forward with my dental care.

BEWARE! SCAM SCAM SCAM! I would give zero if possible. The room I was in had no AC, while it is chilly outside, the beaming sun kept it toasty. I commented to the hygienist and they did nothing. The seat itself had the plastic cover not fully covering and rather than the hygienist or whatever position they hold fixing it, I had to fix myself. The room itself also appeared dirty and I did not see one of the signs that I see in other rooms that says “cleaned for you “ or something similar. They give you glasses to wear and mine were dirty and I’m scared I might get pink eye. I wanted a cleaning, was refused. I was told I needed a deep cleaning and that a regular cleaning would not do anything. I was shown all these extra procedures that were not covered by insurance. The dentist seemed unprofessional and had a panic tone trying to convince me to agree to these services that I supposedly need. No Dentist candor whatsoever. Never experienced such a scam before. This was my first time being refused a service that I specifically booked for and was covered by insurance. I am thinking about pursuing legal action for discrimination. Please stop trying to scam low income people!

I was a patient from 2020-2022. I paid them over $5k during that time. PSA / TLDR - Tend's dental warranty is 3 years. My crown failed in about 5 1/2 years. In 2020, I received a Core build-up & a zirconia crown from Tend on my back molar. 5 1/2 years later the crown fell off. My current dentist told me it should have been a "Post and Core build-up, and cast metal or PFM crown". I've since learned the latter is the ideal option / has the longest lifespan for back molars, since I also grind my back teeth (Tend knew that as well). Sorry for the X-Ray photos everyone, but I wanted to paint you a picture. Few months back, I wrote Tend with X-Rays & my current Dentist's report of the tooth. The Williamsburg office tells me they can't reimburse any of the work done on the molar ($2,640 out of pocket) because they have a 3 year-warranty, but they could offer a visit with their dentist to evaluate the work (so I could give THEM more money!). Anyways, I've since had to get a dental implant ($$$), but I'm glad the money is going to my current dentist, not Tend. From 2020-2022 I faced similar frustrations other people in the reviews have recently had: poor customer service, upselling dental work, a frustrating billing department. Sounds like 6 years later, not much has changed.

Charged my card twice. Was told the refund was processed- haven’t got it yet. Nonetheless super annoying. Services are good, but prices are higher than a typical dentist office. The quote they give you will not end up being what you will pay. Wasn’t told I had a remaining balance due from a previous appointment (claim rejection) until it was time to checkout at my next appointment that was three whole weeks later. After paying the surprise past balance and balance for the current appointment I ended up paying over $100 more than I expected at my last visit.

Came here for an emergency appointment to have some suspected bone spurs removed from my gum. I was seen speedily, the facility was gorgeous, and both the hygienist and dentist were far gentler than the last emergency dentist I saw. Indeed there were some loose pieces of bone in my gum and the doctor made removal a pain-free process; I didn't even need a numbing agent. After this positive experience, I will be returning here for my regular dental care!

Pretty place but bad service. I was dealing with insurance to clarify coverage but the unkind lady at the front didn’t want to help much!

Best dentist experience- v quick and comfortable